Like others, you may have experienced "user unfriendly" site when shopping over internet. Worst if there's failure to protect personal data can also be a nightmare for shoppers. We do not allow that to happen here! At vitroman.com site, we highly respect your shopping security. You can rest assure that your personal data (especially banking details) are protected!
CREDIT CARD PAYMENT
PAYMENT via PayPal 
>> All major credit card(includes Visa, Master, JCB, Discover, American Express), debit cards, and bank transfers are accepted through paypal.
>> PayPal keeps the transactions secure with advanced, proprietary fraud prevention systems.
From the moment you submit your credit card/bank details, your transaction is forward for instant validation or verification by the bank. It takes only a few seconds to complete your transaction!
GUARANTEED DELIVERY
LocalLocal delivery is FREE for any local purchases, delivery to local address. To make sure your order reaches you in good hands, your order will be delivered via SingPost (Singapore Post Mail / Register Mail / Smartpac whichever is available).
Once your transaction is processed and approved (payment supported by Paypal), your order will be packed and dispatched the next day. Please allow 2 business days for delivery to you.
Please note that we DO Not accept any cancellation once your transaction is successful.
International
For overseas order, we deliver through SingPost. Due to country zoning, delivery charges will varies (please check fees at Check-Out page; browse down to Preferred Shipping Method, click View Rates). Import taxes, duties and government charges are sometimes levied by a country's customs and tax authority. Taxes may vary and are calculated on the value of the goods. Note that all import taxes, duties and government charges are the responsibility of the purchaser.
Because of different time zone, we Do Not accept any cancellation once your transaction is successful. Once your order is dispatched, we will notify you with an email (Tracking Number will be provide for registered mail to track your order. Your order may be track at (https://www.singpost.com/). Your order usually arrives 4-10 business days after receiving full payment.
RETURN POLICY
We take great pride in our products, hence we ensure all items are in good condition before dispatched. As customer satisfaction is of utmost important to us, any item received are found defective, you may contact us at email: sales@beautynationpl.com or tel (65) 6562 5526 or fax (65) 6562 5592.
Please provide details:- |
Name as in your purchase transaction |
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Contact number |
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Email address |
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Invoice number |
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Item code |
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Item description |
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Description & photos of defect |
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Email or fax notification must be sent to us within 3 days upon date of order received. |
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Delivery charges are not refundable. |
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Return items should only be dispatched upon email confirmation from us. |
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Unfortunately, delivery costs for returned goods must be borne by the customer. |
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For exchange of same item, it will subject to availability. If the same product is not available, we will gladly exchange your returned item with another with the same value or lower. |
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We will only send out exchange item upon receipt of the returned purchases. |
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Email or fax notification must be sent to us within 3 days upon date of order received. |
